Bitpanda Identity Verification: Step-by-Step

Which document should you use?

It depends on your nationality and where you live. The table covers Arab readers with a non-EU passport (Egyptian, Moroccan, Syrian, Algerian, Tunisian and so on).

EU/EEA citizens living in the EU or Switzerland can use their ID card, an EU/EEA driving licence or their passport. UK citizens living in the EU or Switzerland verify with a passport or driving licence.

Rules for the residence permit:

• It only counts in the country that issued it. A French permit works if you live in France, not if you live in Belgium.
• It must be valid for at least one year from the day you verify.
• Paper and temporary documents aren't accepted (Turkish paper IDs included).

Proof of address: Bitpanda may ask for a utility bill or bank statement no older than 3 months, especially if your ID shows no address or you live outside your country of citizenship. In the UK, an address check is more likely.

Nationalities Bitpanda doesn't accept

Bitpanda doesn't onboard citizens of these countries, wherever they live: Afghanistan, American Samoa, Belarus, Burkina Faso, the Central African Republic, the Democratic Republic of the Congo, Crimea (Sevastopol), Cuba, Greenland, Guinea-Bissau, Haiti, Iran, Iraq, Libya, Mali, Myanmar, North Korea, Palestine, Puerto Rico, Russia, Somalia, South Sudan, Sudan, Trinidad and Tobago, the United States (including green card holders and US tax residents), the US Virgin Islands, Venezuela and Yemen.

Before you start

• Use a phone or computer with a working camera, in a quiet, well-lit room, with a stable internet connection.
• Don't wear a headset.
• On Safari or Firefox, the check may fall back to a plain selfie, which isn't allowed. Use the Bitpanda app instead.
• Have your phone ready: the SMS-PIN goes to a number from a supported country.

How to verify in the app

Step 1: Open Verify now

Go to Profile and tap Verify now.

Step 2: Enter your personal details

Fill in your details exactly as they appear on your ID: same spelling of your name, same date of birth.

Step 3: Confirm the SMS-PIN

Enter the code sent to your phone and tap Send.

Step 4: Choose citizenship, language and document

Select your citizenship, your preferred language and the type of ID you'll use (check the table above), then continue.

Step 5: Do the video check

You're passed to Bitpanda's verification partner. Follow the instructions on screen: show your document and your face to the camera.

Open Bitpanda and finish verifying →

How to verify on the website

Sign in, click the user icon, then Verify now. Enter your personal details exactly as on your ID and click Save and continue. Enter the SMS-PIN, choose your citizenship, preferred language and type of ID, click Continue twice, and complete the video check with the verification partner.

After verification

Bitpanda says verification takes only a few minutes, and it may take a few more minutes before your account shows as verified. After that you get the full limits and all payment methods. Verification is required by law, and Bitpanda doesn't do it by post, email or in person.

Why verification fails (and how to fix it)

You used a non-EU passport while living in the EU

• Start again with your residence permit, an EU/EEA ID card or an EU/EEA driving licence.

Your residence permit expires in less than a year, or is from another country

• It must be valid for at least one more year and issued by the country you live in.

The check switched to a selfie in your browser

• Selfies aren't allowed. Do it again in the Bitpanda app.

Your details don't match your ID

• Correct the spelling and date of birth so they match the document exactly.

Frequently asked questions

How long does Bitpanda verification take?

Only a few minutes, according to Bitpanda. The account may need a few more minutes to show as verified.

Can I verify with my Egyptian or Moroccan passport?

If you live in the UK or Turkey, yes. If you live in the EU or Switzerland, no: use your residence permit or another accepted EU/EEA document.

My residence permit was issued in Italy but I live in Spain. Does it work?

No. A residence permit only counts in the country that issued it.

Can I use a temporary or paper document?

No. Bitpanda doesn't accept paper or temporary IDs.

Can I verify with a phone number from my home country?

No. The number has to be from a supported country.

Next step: deposit on Bitpanda

How to deposit on Bitpanda →

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Last updated: 21 October 2026 · Sources: we checked every step against Bitpanda's official help pages "How to verify" (edited 22 January 2026) and "Customer ID documents acceptance policy" (edited 30 July 2026).