Binance Verification Rejected: Why It Happens and How to Try Again

By Youssef Adel · Last updated: October 22, 2026

First thing to do	Read the rejection notice and your email from Binance
Resubmit from	Website: [Account] → [Identification] · App: [Verify Now] or [Account Center] → [Unverified]
Normal review time	Usually within 48 hours, sometimes longer
If it keeps failing	[Withdraw appeal] or [Appeal], then Binance Support
Official support	Only the support icon in the app or on the website

Why does Binance reject a verification?

Binance doesn't publish one fixed list of rejection reasons; the notice you receive is the place to look first. What its help pages do spell out is what a submission must meet. A verification that misses one of these is the one that comes back rejected:

The document isn't valid or isn't accepted. You need a valid government-issued ID of a type Binance accepts for your country: usually a passport, national ID card or driver's license. If your document has expired, Binance treats that as a reason to update your identity, not to retry with the same document.
The photo isn't clear. Binance asks for a clear, high-quality photo of the original document, and both sides of an ID card. Blur, glare or a cut-off corner make the document unreadable.
The face check failed. During the liveness check your whole face must be visible and centered, eyes open, with no hat, no glasses, no filter, and enough light. Binance also says facial verification can fail because of technical difficulties or device issues.
Your details don't match the ID. The name, date of birth and other details you confirm must be exactly as they appear on the document. Binance warns you can't change them once confirmed.
The process was interrupted. Binance asks you not to refresh the browser or quit the app while verifying.
The country of residence doesn't fit. You choose your residence at the first step. It must be where you actually live, in a country Binance serves. See which exchanges work in your country.
Age. You must be 18 or older, or 21 on Binance's local platforms in the UAE and Bahrain.
A second account. Each person gets one verified personal account. Binance says you can't transfer your account to another person or use another person's ID.

How to resubmit your verification (step by step)

Step 1: Open the verification page

Website: hover over the profile icon → Account → Identification → Get Verified.
App: tap Verify Now on the home screen, or the account center icon → Unverified.

Step 2: Choose your residence and document

Select your Residence, the Document Issuing Country/Region and the Document Type. Pick the document you actually have in hand and that is still valid.

Step 3: Upload the document again

Photograph the original document on a flat, plain surface with good light. Upload the front and back if it's an ID card. Make sure all four corners show and the text is readable before you continue.

Step 4: Redo the liveness check

Remove your glasses and any hat, turn off filters, face a light source and keep your whole face inside the frame. Follow the movements shown on screen.

Step 5: Check your details, then confirm

Compare every field with your document letter by letter before you tap Continue. Once confirmed, these details can't be changed.

Step 6: Wait for the review

Reviews are usually done within 48 hours, sometimes longer. Binance notifies you by email when it's done. Don't submit again while a review is still pending.

Verification keeps failing: the official appeal

If you can't pass verification and your withdrawals are blocked because of it, Binance has an appeal path:

Website: open the Withdraw Crypto page and click Withdraw appeal on the alert, then submit the required documents.
App: Wallets → Spot → Withdraw. In the pop-up, tap Appeal and follow the instructions.
If the face check is the problem: tapping Appeal opens the Facial Verification Appeal page. You may need to answer security questions first, so answer carefully. Upload the materials it asks for and add anything useful under Additional Information. A dedicated team reviews it manually, and the result comes by SMS or email.
If you don't see an [Appeal] button: contact Binance Support.

Your document expired or your details changed

This is not a rejection case. Binance has a separate Update Identity flow on the Identification page for these reasons: the document expired, the name, ID number or nationality on it changed, or you want to switch to a document in a language the system recognizes (for example from a local-language ID to an English-language passport).

Steps: Identification → Update Identity → choose the reason → choose the issuing country and document type → follow the instructions. Binance emails you when the update is processed. While the update is in progress, your account is limited to Withdrawal Only mode.

How to contact official Binance support

Log in and click the support icon at the bottom right of the website, or tap Support on the app's home screen.
Describe your problem. If the bot's answers don't help, tap Unresolved, then Yes, transfer to Customer Service.
Explain the rejection in detail and attach a screenshot of the notice.
Reply within 24 hours so the chat stays open and you keep your place in the queue.

If support isn't available in your language, Binance suggests writing in English.

FAQ

How many times can I resubmit my Binance verification?

Binance's current help page doesn't state a fixed number. Fix what the rejection notice points to before trying again, and if it keeps failing, use the appeal button or contact support.

How long does Binance take to review verification?

Usually within 48 hours. Some cases take longer.

My face verification failed but my document is fine. What now?

Try again in good light without glasses, hat or filter. If it still fails, use Appeal to reach the Facial Verification Appeal page, where a team reviews your case manually.

I entered a wrong detail and confirmed it. Can I edit it?

Not directly: Binance says confirmed details can't be changed. Contact Binance Support from the support icon and explain the mistake.

Can I verify with my brother's or my father's ID?

No. Binance doesn't allow using another person's ID, and each person can have only one verified personal account.

Can I keep using Binance while my verification is rejected?

Not fully. Unverified accounts can't deposit or trade, and older unverified accounts are limited to "Withdraw Only". Finishing verification is what restores access.

Is there a fee to verify?

Binance's help pages don't mention any fee for identity verification. Anyone asking you to pay to "approve" your verification is not Binance.

Next steps

Last updated: 22 October 2026. Checked against Binance's official help pages: completing identity verification (updated 5 June 2026), reactivating withdrawals and the verification appeal, accepted documents in MENA, updating identity information (updated 13 March 2026) and using Binance Support (updated 11 June 2026). Button names can differ slightly between app versions and languages.