URL: https://exchangesteps.com/bitpanda-identity-verification Updated: 2026-10-21 Sources: https://support.bitpanda.com/hc/en-us/articles/360000920649-How-to-verify , https://support.bitpanda.com/hc/en-us/articles/360000996469-Customer-ID-documents-acceptance-policy , https://support.bitpanda.com/hc/en-us/articles/360013898239-Countries-supported-for-verification , https://support.bitpanda.com/hc/en-us/articles/20647966086044-Verifying-your-Bitpanda-account-in-the-UK , https://support.bitpanda.com/hc/en-us/articles/360000905749-I-am-experiencing-problems-with-my-verification , https://support.bitpanda.com/hc/en-us/articles/22922101803420-Having-Trouble-Verifying-Your-Bitpanda-Account , https://support.bitpanda.com/hc/en-us/articles/360000905649-Why-do-I-need-to-verify-my-account # Bitpanda Identity Verification: Step-by-Step > **Quick answer** > Verification is only possible if you **live in a supported European country** (the EU, the UK, Switzerland, Norway, Iceland, Liechtenstein, Turkey, Serbia and a few others). Residents of Arab countries can't verify, and neither can citizens of Iraq, Libya, Palestine, Sudan, Somalia or Yemen, wherever they live. To verify in the app: **Profile** → **Verify now**, enter your details exactly as on your ID, confirm the **SMS-PIN**, choose your citizenship and document type, then do the **video check** with Bitpanda's verification partner. It takes **only a few minutes**. **Living in the EU with a non-EU passport?** Use your **residence permit** (valid for at least one more year), not the passport alone. In the UK and Turkey, the passport is accepted. > > **[Open Bitpanda and start verifying →]** | | | |---|---| | **Who** | Residents of a supported country, 18 or older | | **Phone** | A number from a supported country (for the SMS-PIN) | | **Check** | Live video check with the verification partner (Sumsub) | | **Time** | Only a few minutes, according to Bitpanda | | **Not accepted** | Paper or temporary IDs, verification by post, email or in person | ## Which document should you use? It depends on **your nationality** and **where you live**. The table covers Arab readers with a non-EU passport (Egyptian, Moroccan, Syrian, Algerian, Tunisian and so on). | Where you live | Accepted documents for a non-EU passport holder | |---|---| | **EU/EEA (except Germany), Switzerland, Andorra, Monaco, Liechtenstein, San Marino, Vatican** | EU/EEA or Swiss **residence permit**, EU/EEA ID card or EU/EEA driving licence. **A non-EU passport alone isn't accepted.** | | **Germany** | EU/EEA **residence permit** or EU/EEA ID card | | **United Kingdom** | **Passport** | | **Turkey, Northern Cyprus, Serbia, Guernsey, Jersey, Isle of Man** | **Passport** | EU/EEA citizens living in the EU or Switzerland can use their ID card, an EU/EEA driving licence or their passport. UK citizens living in the EU or Switzerland verify with a passport or driving licence. **Rules for the residence permit:** - It only counts **in the country that issued it**. A French permit works if you live in France, not if you live in Belgium. - It must be **valid for at least one year** from the day you verify. - **Paper and temporary documents aren't accepted** (Turkish paper IDs included). **Proof of address:** Bitpanda may ask for a utility bill or bank statement no older than **3 months**, especially if your ID shows no address or you live outside your country of citizenship. In the UK, an address check is more likely. ## Nationalities Bitpanda doesn't accept Bitpanda doesn't onboard citizens of these countries, **wherever they live**: Afghanistan, American Samoa, Belarus, Burkina Faso, the Central African Republic, the Democratic Republic of the Congo, Crimea (Sevastopol), Cuba, Greenland, Guinea-Bissau, Haiti, Iran, **Iraq**, **Libya**, Mali, Myanmar, North Korea, **Palestine**, Puerto Rico, Russia, **Somalia**, South Sudan, **Sudan**, Trinidad and Tobago, the United States (including green card holders and US tax residents), the US Virgin Islands, Venezuela and **Yemen**. ## Before you start - Use a phone or computer with a **working camera**, in a **quiet, well-lit room**, with a **stable internet connection**. - **Don't wear a headset.** - On **Safari or Firefox**, the check may fall back to a plain selfie, which isn't allowed. **Use the Bitpanda app** instead. - Have your phone ready: the SMS-PIN goes to a number from a supported country. ## How to verify in the app ### Step 1: Open Verify now Go to **Profile** and tap **Verify now**. ### Step 2: Enter your personal details Fill in your details **exactly as they appear on your ID**: same spelling of your name, same date of birth. ### Step 3: Confirm the SMS-PIN Enter the code sent to your phone and tap **Send**. ### Step 4: Choose citizenship, language and document Select your **citizenship**, your preferred language and the **type of ID** you'll use (check the table above), then continue. ### Step 5: Do the video check You're passed to Bitpanda's verification partner. Follow the instructions on screen: show your document and your face to the camera. **[Open Bitpanda and finish verifying →]** ## How to verify on the website Sign in, click the **user icon**, then **Verify now**. Enter your personal details exactly as on your ID and click **Save and continue**. Enter the SMS-PIN, choose your citizenship, preferred language and type of ID, click **Continue** twice, and complete the video check with the verification partner. ## After verification Bitpanda says verification takes only a few minutes, and it may take a few more minutes before your account shows as verified. After that you get the **full limits and all payment methods**. Verification is required by law, and Bitpanda doesn't do it by post, email or in person. ## Why verification fails (and how to fix it) **You used a non-EU passport while living in the EU** - Start again with your residence permit, an EU/EEA ID card or an EU/EEA driving licence. **Your residence permit expires in less than a year, or is from another country** - It must be valid for at least one more year and issued by the country you live in. **The check switched to a selfie in your browser** - Selfies aren't allowed. Do it again in the Bitpanda app. **Your details don't match your ID** - Correct the spelling and date of birth so they match the document exactly. ## Frequently asked questions **How long does Bitpanda verification take?** Only a few minutes, according to Bitpanda. The account may need a few more minutes to show as verified. **Can I verify with my Egyptian or Moroccan passport?** If you live in the UK or Turkey, yes. If you live in the EU or Switzerland, no: use your residence permit or another accepted EU/EEA document. **My residence permit was issued in Italy but I live in Spain. Does it work?** No. A residence permit only counts in the country that issued it. **Can I use a temporary or paper document?** No. Bitpanda doesn't accept paper or temporary IDs. **Can I verify with a phone number from my home country?** No. The number has to be from a supported country. ## Next step: deposit on Bitpanda **[How to deposit on Bitpanda →](https://exchangesteps.com/how-to-deposit-on-bitpanda)** --- *Last updated: 21 October 2026 · Sources: we checked every step against Bitpanda's official help pages "How to verify" (edited 22 January 2026) and "Customer ID documents acceptance policy" (edited 30 July 2026).*