URL: https://exchangesteps.com/binance-verification-rejected Updated: 2026-10-22 Sources: https://www.binance.com/en/support/faq/how-to-complete-identity-verification-for-a-personal-account-360027287111 , https://www.binance.com/en/support/faq/how-to-reactivate-the-withdrawal-function-for-my-binance-account-360038583951 , https://www.binance.com/en/support/faq/what-documents-can-i-use-to-verify-my-binance-account-mena-regions-df03de80c94f45b687c2942b94d5bce4 , https://www.binance.com/en/support/faq/how-to-update-my-identity-verification-information-4646688d026343a2a076b327407c0b6b , https://www.binance.com/en/support/faq/how-to-contact-customer-support-7b0fd3ccb821483a99ff8f5cda374ee9 # Binance Verification Rejected: Why It Happens and How to Try Again > **Quick answer** > If your Binance identity verification was rejected, first read the rejection notice or email: it says what went wrong. Then submit again from **[Account]** → **[Identification]** (app: **[Verify Now]**) with a **valid, original government ID**, clear photos, a face scan with **no hat, glasses or filter** in good light, and personal details that **match your ID exactly**. If verification keeps failing and your withdrawals are blocked, use the **[Withdraw appeal]** / **[Appeal]** button, or contact Binance Support from the support icon inside the app or website. Never use someone else's document. > > **[Open Binance →]** | | | |---|---| | **First thing to do** | Read the rejection notice and your email from Binance | | **Resubmit from** | Website: [Account] → [Identification] · App: [Verify Now] or [Account Center] → [Unverified] | | **Normal review time** | Usually within 48 hours, sometimes longer | | **If it keeps failing** | [Withdraw appeal] or [Appeal], then Binance Support | | **Official support** | Only the support icon in the app or on the website | ## Why does Binance reject a verification? Binance doesn't publish one fixed list of rejection reasons; the notice you receive is the place to look first. What its help pages do spell out is what a submission must meet. A verification that misses one of these is the one that comes back rejected: 1. **The document isn't valid or isn't accepted.** You need a valid government-issued ID of a type Binance accepts for your country: usually a passport, national ID card or driver's license. If your document has expired, Binance treats that as a reason to update your identity, not to retry with the same document. 2. **The photo isn't clear.** Binance asks for a clear, high-quality photo of the **original** document, and both sides of an ID card. Blur, glare or a cut-off corner make the document unreadable. 3. **The face check failed.** During the liveness check your whole face must be visible and centered, eyes open, with **no hat, no glasses, no filter**, and enough light. Binance also says facial verification can fail because of technical difficulties or device issues. 4. **Your details don't match the ID.** The name, date of birth and other details you confirm must be exactly as they appear on the document. Binance warns you **can't change them once confirmed**. 5. **The process was interrupted.** Binance asks you not to refresh the browser or quit the app while verifying. 6. **The country of residence doesn't fit.** You choose your residence at the first step. It must be where you actually live, in a country Binance serves. See [which exchanges work in your country](https://exchangesteps.com/countries). 7. **Age.** You must be 18 or older, or 21 on Binance's local platforms in the UAE and Bahrain. 8. **A second account.** Each person gets one verified personal account. Binance says you can't transfer your account to another person or use another person's ID. ## How to resubmit your verification (step by step) ### Step 1: Open the verification page - **Website:** hover over the profile icon → **[Account]** → **[Identification]** → **[Get Verified]**. - **App:** tap **[Verify Now]** on the home screen, or the account center icon → **[Unverified]**. ### Step 2: Choose your residence and document Select your **Residence**, the **Document Issuing Country/Region** and the **Document Type**. Pick the document you actually have in hand and that is still valid. ### Step 3: Upload the document again Photograph the original document on a flat, plain surface with good light. Upload the front and back if it's an ID card. Make sure all four corners show and the text is readable before you continue. ### Step 4: Redo the liveness check Remove your glasses and any hat, turn off filters, face a light source and keep your whole face inside the frame. Follow the movements shown on screen. ### Step 5: Check your details, then confirm Compare every field with your document letter by letter before you tap **[Continue]**. Once confirmed, these details can't be changed. ### Step 6: Wait for the review Reviews are usually done **within 48 hours**, sometimes longer. Binance notifies you by email when it's done. Don't submit again while a review is still pending. ## Verification keeps failing: the official appeal If you can't pass verification and your withdrawals are blocked because of it, Binance has an appeal path: - **Website:** open the **[Withdraw Crypto]** page and click **[Withdraw appeal]** on the alert, then submit the required documents. - **App:** **[Wallets]** → **[Spot]** → **[Withdraw]**. In the pop-up, tap **[Appeal]** and follow the instructions. - **If the face check is the problem:** tapping **[Appeal]** opens the **Facial Verification Appeal** page. You may need to answer security questions first, so answer carefully. Upload the materials it asks for and add anything useful under **[Additional Information]**. A dedicated team reviews it manually, and the result comes by SMS or email. - **If you don't see an [Appeal] button:** contact Binance Support. ## Your document expired or your details changed This is not a rejection case. Binance has a separate **[Update Identity]** flow on the **[Identification]** page for these reasons: the document expired, the name, ID number or nationality on it changed, or you want to switch to a document in a language the system recognizes (for example from a local-language ID to an English-language passport). Steps: **[Identification]** → **[Update Identity]** → choose the reason → choose the issuing country and document type → follow the instructions. Binance emails you when the update is processed. While the update is in progress, your account is limited to **Withdrawal Only** mode. ## How to contact official Binance support 1. Log in and click the **support icon** at the bottom right of the website, or tap **[Support]** on the app's home screen. 2. Describe your problem. If the bot's answers don't help, tap **[Unresolved]**, then **[Yes, transfer to Customer Service]**. 3. Explain the rejection in detail and attach a screenshot of the notice. 4. **Reply within 24 hours** so the chat stays open and you keep your place in the queue. If support isn't available in your language, Binance suggests writing in English. > ⚠️ **What never to do:** don't verify with a relative's or friend's document, don't pay someone who promises a "verified account", and don't change your country with a VPN. Binance only allows your own ID, and these shortcuts are what get accounts restricted. If anyone on Telegram or WhatsApp offers to "fix your KYC", it's a scam. More on this in [Binance account restricted](https://exchangesteps.com/binance-account-restricted). ## FAQ **How many times can I resubmit my Binance verification?** Binance's current help page doesn't state a fixed number. Fix what the rejection notice points to before trying again, and if it keeps failing, use the appeal button or contact support. **How long does Binance take to review verification?** Usually within 48 hours. Some cases take longer. **My face verification failed but my document is fine. What now?** Try again in good light without glasses, hat or filter. If it still fails, use **[Appeal]** to reach the Facial Verification Appeal page, where a team reviews your case manually. **I entered a wrong detail and confirmed it. Can I edit it?** Not directly: Binance says confirmed details can't be changed. Contact Binance Support from the support icon and explain the mistake. **Can I verify with my brother's or my father's ID?** No. Binance doesn't allow using another person's ID, and each person can have only one verified personal account. **Can I keep using Binance while my verification is rejected?** Not fully. Unverified accounts can't deposit or trade, and older unverified accounts are limited to "Withdraw Only". Finishing verification is what restores access. **Is there a fee to verify?** Binance's help pages don't mention any fee for identity verification. Anyone asking you to pay to "approve" your verification is not Binance. ## Next steps - [Binance identity verification: the full walkthrough](https://exchangesteps.com/binance-identity-verification) - [How to deposit on Binance](https://exchangesteps.com/how-to-deposit-on-binance) - [The Binance beginner's guide](https://exchangesteps.com/binance-guide) --- *Last updated: 22 October 2026. Checked against Binance's official help pages: completing identity verification (updated 5 June 2026), reactivating withdrawals and the verification appeal, accepted documents in MENA, updating identity information (updated 13 March 2026) and using Binance Support (updated 11 June 2026). Button names can differ slightly between app versions and languages.*